CUSTOMER SERVICE
REP COUNTER SALES
Job Description
Date: June 2025
Location: Albany, NY
Salary Range: $19-$20/hour
Expected Hours: 40 per week
Exemption Classification: Non-Exempt
Are you looking to start your career in a sales and customer focused environment? Are you looking to be a valued member of a solutions-oriented team?
Apply now to move your career forward with Noble Gas Solutions as a Customer Service Representative in Albany, NY.
As a Customer Service Representative you are the first person our customers see as they walk into our retail location – you are the face of Noble Gas! We are looking for a professional, customer service oriented individual to embody the Noble Experience. The ideal candidate will have excellent communication skills, a sense of urgency, and is easily able to follow through on projects and tasks from start to finish.
ABOUT US
Noble Gas Solutions, headquartered in Albany, New York, has been supplying gases and related products, along with technical and consulting expertise for over 80 years. Our commitment goes beyond competitive pricing; we are more than just a gas supplier – we are a solutions partner. Our customer service is our backbone, characterized by reliability, responsiveness, and proactivity.
Noble Gas Solutions is an Air Water subsidiary, making us part of a world-wide portfolio of companies. With cutting-edge knowledge and comprehensive consulting services, we remain on the forefront of the gas industry. We are proud of our 20% growth year over year for the past five years. Apply now as it is an exciting time to join our growing team.
Summary/Objective
The Counter Sales Representative position is the face of sales and customer service for Noble Gas Solutions retail locations. This role reports to the Branch Lead and has no direct reports.
Essential Functions
- Solicit sales from walk-in customers and telephone call-in customers; assisting with identification of product needs and locating merchandise.
- Accurately complete and file all required paperwork on a timely basis. Document sales, quotes, or other information.
- Enter sales and quote data into TIMS and research information for customers using the computer systems.
- Receive payment for merchandise and services sold and enter sales into the computer.
- Responsible for payments received and adhering to administrative and accounting related procedures.
- Wrap and bag purchases and help customers load merchandise into their vehicles.
- Provide warehouse support for shipping and receiving, inventory stocking, cleaning, labeling, or other tasks.
- Restock store merchandise as needed. Arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise and conduct inventory counts as needed.
- Maintain working cylinder stock, generate transfers from Filling Plant and other branch locations.
- Follow all safety procedures. Use established safety procedures for cylinder handling during exchanges and storage of cylinders.
- Maintain current price documentation and product literature as it becomes available.
- Ensure product knowledge is current.
- Maintain showroom and facility cleanliness.
- Miscellaneous tasks as assigned by leadership.
Competencies
- Self-motivated, ability to set and achieve goals and objectives
- Excellent customer services and communication skills
- Ability to successfully operate in a multi-task oriented environment
- Ability to work in a team environment
- Problem solves within delegated authority
- Continuous improvement mindset
- Consultation
- Relationship Management
Supervisory Responsibility
The Counter Sales Representative position has no direct supervisory responsibilities but does serve as a coach and mentor for those in the entry level sales or warehouse roles.
Work Environment
This job operates in a plant/warehouse setting with some outdoor exposure during the workday; may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud. This role routinely uses standard office equipment such as computer equipment, phones, scanners, and copiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to feel, handle or operate objects, tools, and controls; reach with hands and arms; talk or hear. Vision requirements include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. The employee is frequently required to stand, walk, stoop, kneel, or crouch; or occasionally required to sit, climb or balance. Must regularly lift and/or move objects up to 75 pounds, and occasionally lift and/or move objects in excess of 125 pounds with the aid of material handling equipment.
Position Type and Expected Hours of Work
This is a full-time position and must work 40 hours each week to maintain full-time status.
Travel
No regular travel is expected for this position.
Education, Experience & Certification
High School Diploma or equivalent required, two (2) years previous product, warehouse, sales experience, and/or training preferred, or equivalent combination of education and experience combined.
Preferred Education and Experience
Experience in welding, manufacturing, and/or parts procurement, preferred. Experience with ERP software (TIMS or CRM) and Salesforce.
Work Authorization
Eligibility to work in the U.S. with the appropriate work authorization documentation.
EEO Statement
Noble Gas Solutions is an EEO Employer.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to the dynamic nature of the business.
