FAQ

Frequently Asked Questions

 

Are you open to the public?

Yes, Noble Gas retail locations are open to the general public.

What are your store hours?

Albany Store:
Monday to Friday
7:00AM – 4:30PM

Kingston Store:
Monday to Friday
7:30AM – 4:30PM

How can I place an order?

You can place an order by phone, email, or shop in-person at one of our retail locations. Here are some ways to contact us.

How do I become a Noble Gas customer?

Complete a new customer application and email it to ar@nullnoblegassolutions.com. New accounts may take 24-72 hours to set-up in our system. The time varies based on the type of credit application completed.

I need help getting in contact with the Accounting department.
Can I view my bills online?

Yes, you can view your bills through our Customer Portal located on our website. Register for a portal account with your Noble account number and review bills, proof of delivery, and make payments.

How do I obtain an SDS sheet?

You can obtain a safety data sheet directly from our website. No login is needed to gain access to manufacturer’s SDS on consumables, safety products, or gases.

Gas Cylinders

 

Can I bring in another gas supplier’s cylinder?

Another distributor’s cylinder can be filled if they are customer owned cylinders. Cylinders listed below and smaller can be filled by Noble Gas. Larger cylinders are not likely to be filled unless a proof of sale can be provided.

  • High Pressure Cylinder: 80cf
  • CO2 Cylinder: 20LB
  • Acetylene Cylinder: 65cf
Do I own my cylinder?

A bill of sale from a distributor, or other entity, should be provided upon the purchase of a cylinder and that entity’s name should appear on the cylinder.

Leased cylinders are not purchased cylinders and receipt of lease is not proof of sale.

What cylinder(s) can I buy?

There are limits to cylinders that can be purchased by the public, referred to as customer owned cylinders. The largest size cylinder that can be bought:

  • High Pressure Cylinder: 80cf
  • CO2 Cylinder: 20LB
  • Acetylene Cylinder: 65cf

Customer owned cylinders do not accumulate fees for daily rental or yearly lease.

High Pressure & Acetylene Cylinder Size Chart

How do I buy a cylinder?

You can buy a cylinder at any of our retail locations. A Noble account is not necessary for gas cylinder purchases.

Do I need to open an account to rent a cylinder?

Yes, you must have an account with Noble Gas in order to rent cylinders. Complete a new customer application here and send to ar@nullnoblegassolutions.com.

How do I tell if my cylinder is out of test?

When cylinders are tested, they have the date of test stamped on the top of the body of the cylinder. This allows the supplier of the cylinder to easily distinguish when the cylinder must be retested. This area may have quite a few markings stamped in so we recommend bringing the cylinder in to be inspected in-person for testing needs. You can still receive a filled cylinder while we test the one brought in at our filling facility.

Dry Ice

 

What is dry ice?

Dry ice is the common name for solid carbon dioxide (CO2). It is called dry ice because it does not melt into a liquid. Instead, it goes from a solid to a gas through sublimation.

How cold is dry ice?

Dry ice has a temperature of -109.3ºF. We advise you review these safety precautions prior to handling dry ice.

How do I buy dry ice?

Dry ice can easily be purchased at a Noble Gas store near you. You can call your order ahead of time or place an order directly at the store counter.

What is your minimum quantity to purchase?

There is a minimum of 5LBS of dry ice to make a purchase.

How quickly can I get my dry ice?

You can have dry ice ready for you in minutes! We manufacture dry ice in our Albany facility which allows for a faster turnaround time. When picking up dry ice at our Albany store, you can place your order directly at the counter.

When picking up dry ice at any additional Noble Gas location, we recommend calling ahead to ensure your order is ready for you upon your arrival. For larger orders, call the day before to receive the freshest product possible.

How should I store dry ice?

Dry ice should be stored in a highly insulated cooler, protecting the dry ice from ambient temperature and reducing the sublimation process.

Do I need to bring my own cooler?

We recommend bringing your own insulated cooler to maintain freshness. If you do not have one, we can provide temporary storage for dry ice.

Is dry ice safe to use?

Yes, dry ice is safe to use while taking safety precautions.

  • Do not use dry ice in a poorly ventilated area.
  • Do not inhale the CO2 gas.
  • Do not touch dry ice with bare skin.
  • Do not ingest/consume dry ice.
  • Do not store in an airtight container.
  • Do not leave dry ice unattended around children or animals.
How long does dry ice last?

Dry ice has a limited shelf life, still longer than regular water ice. On average, 5-10LBS of dry ice are lost every 24 hours due to sublimation.

How can I make my dry ice last longer?

There are several ways to slow the loss of dry ice. Use a highly insulated storage cooler and refrain from opening unnecessarily. The more dry ice you have stored in the container, the longer it lasts. As you begin removing dry ice, we recommend filling the empty space to slow sublimation.

How should I dispose of dry ice?

Leave left over dry ice unwrapped at room temperature, in a well-ventilated area. The dry ice will sublimate from its solid form to a gas. Due to the CO2 released during sublimation, ensure that dry ice is kept clear from people or animals.

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