CUSTOMER SERVICE
REPRESENTATIVE
Job Description
Date: November 2024
Location: Albany, NY
Salary Range: $18-20/hour
Exemption Classification: Hourly Non-Exempt
Are you looking to start your career in a sales and customer focused environment? Are you looking to be a valued member of a solutions-oriented team?
Apply now to move your career forward with Noble Gas Solutions as a Customer Service Representative in Albany, NY.
As a Customer Service Representative you are the first person our customers see as they walk into our retail location – you are the face of Noble Gas! We are looking for a professional, customer service oriented individual to embody the Noble Experience. The ideal candidate will have excellent communication skills, a sense of urgency, and is easily able to follow through on projects and tasks from start to finish.
About Us:
Noble Gas Solutions, headquartered in Albany, New York, has been supplying gases and related products, along with technical and consulting expertise for over 80 years. Our commitment goes beyond competitive pricing; we are more than just a gas supplier – we are a solutions partner. Our customer service is our backbone, characterized by reliability, responsiveness, and proactivity.
Noble Gas Solutions has recently become an Air Water subsidiary, making us part of a world-wide portfolio of companies. With cutting-edge knowledge and comprehensive consulting services, we remain on the forefront of the gas industry. We are proud of our 20% growth year over year for the past five years. Apply now as it is an exciting time to join our growing team.
Responsibilities:
Customer Service and Order Processing:
- Process incoming customer orders via phone and email.
- Solicit sales from customers in-store and by phone
- Handle credit memos for returned goods, defective products, and pricing errors.
- Assist customers in identifying product needs or applications and locating merchandise.
- Using the ERP system research and resolve customer issues and concerns such as requests for quotes, order status, returned goods authorization, and machine repair status.
- Wrap, bag purchases, and assist customers with loading merchandise into vehicles.
Payment Handling:
- Receive credit card and cash payments on customer accounts.
- Enter sales transactions accurately into the computer system.
- Ensure adherence to administrative and accounting procedures related to payments and sales.
Administrative Duties:
- Answer telephones and direct calls to appropriate staff members.
- Monitor and resolve open or unbilled customer orders, including follow-up for backordered products.
- Accurately complete and file required paperwork, including sales documents and quotes.
- Process end-of-day cash sheet, balance drawer, and submit deposits and tickets to the finance team daily.
- Maintain current price documentation and product literature.
Inventory and Merchandising:
- Shipping and receiving of product transfers between branches.
- Organize and restock store shelves as needed.
- Maintain showroom and facility cleanliness.
- Conduct inventory counts as required and ensure merchandise is orderly and well-displayed.
Additional Responsibilities:
- Assist in making deliveries to customers when necessary.
- Follow all safety procedures, particularly regarding the handling and storage of cylinders.
- Perform other related duties as assigned.
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
Required:
- High School Diploma or equivalent
- Ability to successfully operate in a multi-task oriented environment
- Ability to work in a team environment
- Excellent customer service and communication skills
- Self-motivated, ability to set and achieve personal goals and objectives
- Ability to lift up to 50 pounds and/or move more than 125 pounds with the aid of material handling equipment
Preferred:
- 1 year of previous product, warehouse, and/or sales experience and/or training (or equivalent combination of education and experience).
- Prior welding experience (such as knowledge in MIG, TIG, and Stick Welding).
- Experience with ERP software, TIMS, or CRM systems, Salesforce.
Schedule:
Monday through Friday, approximately 40 hours a week
Comprehensive Benefits Package:
Noble Gas offers a full benefits package that includes: Medical, Dental, Vision, Flexible Spending, Life, Disability Insurance, Paid Time Off, Paid Holidays, 401(k) Retirement Plan with company match… and much more!
DISCLAIMER
- The duties above are intended only as illustrations of the various types of work that may be performed. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
- The job description does not constitute an employment agreement between the employer and employee and may be subject to change by the employer as the needs of the employer and job change.
Work Authorization
Eligibility to work in the United States with the appropriate work authorization documentation.
EEO STATEMENT
Noble Gas Solutions, LLC is an EEO/AA Employer M/F/D/V.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
